Claim Forms

Claims Procedure

In the event of a Loss or Damage or Motor Accident please follow these guide lines as by doing so will ensure settling a claim speedily and efficiently.

Motor Accident Claims

  • At the accident scene try to obtain the following details :-
  • Date, Time, Place of accident.
  • Third Party’s Name, address, telephone number, ID No: description of their vehicle ie make, model, registration number, extent of damage to their vehicle.
  • Do not admit liability or blame for the accident to anyone.
  • Where possible obtain details of independent witnesses to the accident. Passengers in your vehicle are not recognised by law, as independent witnesses.
  • Report the accident to SAPS within 24 hours and obtain a case reference number from SAPS. This is a requirement by law not only for insurance purposes.
  • Fully complete the Motor Accident Claim form and fax or Email back to us together with a legible photocopy of your Drivers license/ID.
  • If your vehicle can be driven obtain a quote from a SAMBRA member Repairer/Panel Beaters. If you do not know of any contact us we will provide you with a list of repairers in your area.
  • Arrange with us to take the vehicle to repairer for assessment and authorization of repairs by the Insurer.
  • If the vehicle is not drivable arrange for the vehicle to be towed to Panel Beaters/Repairers.
  • Towing costs are included as part of your claim.
  • On collecting the vehicle after repairs completed you must pay the excess to the Panel Beater/Repairer.
  • Insurers will pursue recovery of your excess where possible.
  • Should your vehicle be towed to a towers yard or Panel Beater that you don’t know you must find out where the vehicle is as soon as possible as storage charges could be charged for the period the vehicle is there. The vehicle should be moved to the repairer’s premises as soon as possible after the accident.

Motor Theft Claim

  • Report the theft to SAPS immediately & obtain a Case Reference Number.
  • Complete the Motor Theft claim form in full sign and fax/email to us.
  • Locate keys, remotes & spare keys.
  • Locate Certificate of Registration (should never be kept in the car) fax a copy to us.
  • Obtain in writing the settlement amount from your Finance company.
  • If the vehicle is damaged following an attempted theft complete this claim form.
  • Attach copy of the last service invoice if possible.
  • Attach any documentation to support non factory fitted extras.

Windscreen Claims

  • Go to any windscreen glass fitment centre.
  • They will supply you with a claim form.
  • They will contact us directly for authority to replace or repair your windscreen.
  • Some fitment centres offer this service at your home or work place. Phone and arrange this facility with them if required.
  • You need only to pay the excess to them, if any excess is applicable.

Property Loss/Damage Claims

  • Complete Claim Form in full and fax to us.
  • Obtain quotes for replacement & attach copies of invoices, instruction manuals of the items as proof of ownership.
  • Cell phone claims if lost or stolen must be reported to SAPS and Blacklist the phone with the service provider. Blacklisting confirmation to be faxed to us.
  • All crime type losses must be reported to SAPS this is a Law requirement and not just for insurance purposes.

A Claim Form is not necessarily required to be completed for these claims provided you are able to submit the relevant information ie Date, Time & Place of loss. Description of how loss occurred. SAPS case number if applicable. Description of items claimed

  • Clients insured with Santam & PPS are required to phone in to register the claim , once the claim has been registered we will follow up with further requirements until settlement.

Should you need any claim forms, please download from the links below:

Motor Theft Required Documents

Motor Theft Claim Form

Motor Vehicle Accident - Required Documents

Motor Vehicle Accident Form

Property Loss or Damage Claim Form


For more information please feel free to contact us at any time.




Contact details

   Contact Details:

    Tel: 0861 000 031
    Fax: 011 486 1824